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Old 09-29-2011   #1
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Out-Of-Work Borders Employees Deliver an Honest Farewell

http://www.escapistmagazine.com/news...onest-Farewell
Quote:
Employees at a Borders bookstore took the company's looming demise as an opportunity to bid farewell to their customers with an outburst of brutal honesty.

The number-one reason why retail jobs suck isn't the lousy hours, the crappy pay or the clueless management. It's the customers. Some of them are warm rays of sunshine, but a great many others are rude, snarky irritants who are completely obvious to anything but their own selfish, superficial needs. Yeah, I spent a lot of years in retail too, so I know what it's like, and I know that sometimes the only thing that holds it all together is the dream of the day - The Last Day - when we can finally let it all hang out.

For most of us, it remains a dream forever, but the employees at one of the many Borders stores that recently shut down decided not to let the opportunity slip away. Politely, but with firm resolve, the staff waved goodbye with a big list of "Things We Never Told You," a blast of cathartic honesty that won't change a thing but probably made a few people feel just a wee bit better about losing their jobs.

Some personal favorites:

* "We greatly dislike the phrase 'quick question.' It's never true. And everyone seems to have one."
* "Most of the time when you returned books, you read them already - and we were on to you."
* "It never bothered us when you threatened to shop at Barnes & Noble. We'd rather you do if you're putting up a stink."
* "We were never a daycare. Letting your children run free and destroy our kids section destroyed a piece of our souls."
* "When you walked in and immediately said, 'I'm looking for a book,' what you really meant to say is, 'I would like you to find me a book.' You never looked. It's fine, that's our job, but let's be correct about what's really happening here."

Here's the whole thing:
(click link above to see)

If it comes across as a little bitter, odds are you've never worked in retail before, because those of you who have are probably admiring the polite restraint it shows. And that's what makes the reactions to this message so interesting: customers see employees exposing their true colors, while employees see it as an opportunity to finally speak the truth about their customers.

The real truth is that the vast majority of retail encounters are smooth, painless and instantly forgotten, but it's the ugly ones that tend to stick with us. So while our perspectives may be skewed, odds are that yours are too; thus, on behalf of low-paid, downtrodden, disrespected retail employees around the world, I'd like to take a moment to say, well played, good sirs and ladies. Well played indeed.
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Old 09-29-2011   #2
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Couldn't agree more, most customers are fine and lovely, i just wish you could tell the rude ones to go and f themselves.
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Old 09-29-2011   #3
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Old 09-30-2011   #4
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Yeah, some of the locations near here looked like disaster zones...
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Old 09-30-2011   #5
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I agree with what they said, being in retail myself.
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Old 09-30-2011   #6
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Quote:
Originally Posted by Altima View Post
I agree with what they said, being in retail myself.
Basically this.

I used to like the regulars at one of my jobs in fast food - I liked the job and most of the customers, but one bad customer totally ruined an entire work day for me - and we WERE guaranteed at least one a day.

The worst was the religious people who thought we put pork shortening in our sunflower oil and cursed me out for it on a daily basis - we had a freaking complete list of ALL ingredients in ALL our products available for viewing - and our menu was entirely pork free outside of the bacon bits we used on a whopping one dish (I mean FFS, if your religion says "don't eat food X" then DON'T EAT OUT!)
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Old 09-30-2011   #7
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Quote:
Originally Posted by Snips View Post
Basically this.

I used to like the regulars at one of my jobs in fast food - I liked the job and most of the customers, but one bad customer totally ruined an entire work day for me - and we WERE guaranteed at least one a day.

The worst was the religious people who thought we put pork shortening in our sunflower oil and cursed me out for it on a daily basis - we had a freaking complete list of ALL ingredients in ALL our products available for viewing - and our menu was entirely pork free outside of the bacon bits we used on a whopping one dish (I mean FFS, if your religion says "don't eat food X" then DON'T EAT OUT!)
Worse still, being stuck as a cook in a dine-in joint, whether small-time or chain. It always amused me (translated- severely pissed me off) when customers asked for substitutions. Hey asshole, there's a reason we serve this side with this dish, or this sauce on this entre- because our menu fucking works. If you could cook as well as we do, and wanted steamed bok choy instead of garlic potatoes, you'd do it yourself. But you can't. You're at my goddamn restaurant, and you WILL eat what's on the menu. Some days, it kind of felt like the Amateur Night At the Apollo-version of Iron Chef. Many times, my kitchen manager grabbed me by the collar to stop me from storming out to a table and inviting whichever fucktard ordered a substitution to cook the fucking food themselves. Then again, my anger issues are well-documented.

Oh yeah, and don't even get me started on the question, "Can you make that vegetarian?"
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